Dispatch is a workforce management software for service providers.
(HVAC technicians, plumbers, etc.) The product focuses on connecting 3rd party service providers with large enterprises that don’t have a dedicated workforce.
At different points during a job, a customer is sent automated status updates via SMS and Email. We discovered was that customers were messaging back. (over 300 messages a day)
” Thanks, the key is under the mat.”
” Please use the front door, out dog is locked out back”